FREQUENTLY ASKED QUESTIONS

BELOW YOU WILL FIND THE ANSWERS TO ALL YOUR BURNING QUESTIONS 


We hope we are able to answer every question you may have and hope you have an amazing time at ESF Val d'Isère

INSURANCE 

WHAT INSURANCE SHOULD I GET FOR WINTER SPORTS?
L'ESF n'assure pas ses élèves, nous vous recommandons d'opter pour le "CARRE NEIGE", une assurance spécifique qui vous couvre en cas d'accident ou de maladie. 
Vous trouverez plus d'informations sur notre site à la rubrique Assurance Carré Neige. 

Assurance annulation et interruption avant votre séjour ? 
En fin de parcours du processus d'achat, EUROP ASSISTANCE vous propose une assurance garantie annulation ou modification avant votre séjour...

Que se passe-t-il en cas d'annulation de mon séjour ? 
Merci de vous référer à nos conditions générales de vente.


PAYMENT

WHAT FORMS OF PAYMENT ARE ACCEPTED AT VAL D'ISÈRE?
  • Our online reservation system accepts all major credit cards except Diner's Club & American express.

I'M NOT ABLE TO ACCESS THE PAYMENT PAGE AFTER RESERVING MY LESSONS
  • We encourage that you reduce or even deactivate your firewall while making your order online to see if this resolves the issue


RESERVATION 
Don't understand certain error messages during online checkout? 
Below you will find answers to the different error messages that could pop up

  • THERE ARE NO LESSONS AVAILABLE MATCHING YOUR SEARCH CRITERIA: Try picking Saturday as the start date of your stay to verify there aren't other possibilities.

  • LESSONS ARE FULL, WE NO LONGER HAVE ANY AVAILABLE: This means it's too late to make a reservation (online reservations close 3 days before the start of lessons and sometimes earlier during school holidays) or our lessons are fully booked, you will need to reserve your lessons directly at the ESF office when you arrive, depending on availability.

  • YOUR AGE DOESN'T CORRESPOND TO THE LESSON SELECTED: We calculate the number of months between the birthdate of your child and the date of lessons to confirm that they are right for your child's age. The age that is taken into consideration is their age the 1st day of lessons and not the date you made the reservation, which is why the error message may seem odd when in actuality it's correct 



LIFT PASSES 

DO I REALLY NEED A LIFT PASS?
Lift passes are not required for: 
  • Children signed up for the Snow Garden
  • Children signed up for Ourson or Flocon preparation lessons. Your instructor will let you know the night before if your child needs to purchase a lift pass, depending on the progress they've made and if they're ready
  • Adult skiers/ snowboarders who are beginners. Your instructor will let you know if you need to purchase a lift pass, depending on your progress and weather conditions 

If you have any questions or concerns not covered here, please check out our general terms and conditions of sale